Terms and conditions
I. Basic Provisions
These General Terms and Conditions of Business (hereinafter referred to as GTC) regulate the relations between the buyer and the seller in the sale of goods between TANARE s.r.o. (hereinafter referred to as the “seller”) and its business partners (hereinafter referred to as the “buyer”).
Seller
TANARE s.r.o., Mánesova 781, 252 28 Černošice is a company engaged in the sale of electric, electromechanical and electromagnetic locks and related goods.
Buyer
The end user – at the start of business relations, he/she provides the seller only with his/her contact details necessary for the smooth execution of the order, or the details he/she wants to have on the purchase documents.
Legal relations between the Seller and the End User not expressly regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as well as related regulations.
The Buyer is aware that the purchase of the products included in the Seller’s commercial offer does not confer any rights to use registered trademarks, trade names, company logos or patents of the Seller or other companies, unless otherwise agreed in a specific case by a specific contract.
II. Security and Information Protection
The Seller declares that all personal data is confidential, will only be used for the performance of the contract with the Buyer and will not otherwise be disclosed, provided to a third party or misused in any way, except in relation to the distribution or payment of the goods ordered (disclosure of name and delivery address).
III. Opening hours
Orders via the online shop at: www.tanare.cz 24 hours a day, 7 days a week
IV. Prices
Prices are always inclusive of VAT, unless otherwise stated in the price list or e-shop.
VI. Ordering
The buyer receives the goods at the price valid at the time of ordering. Ordering can only be done in the following ways:
– via the e-commerce site www.tanare.cz, via the inquiry form(hereinafter referred to as “tanare.cz”)
– by phone: +420 251 640 082
The Seller recommends the Buyer to place orders via the e-shop and to provide the following information:
– name and surname
– delivery address
– telephone number
– payment method
– delivery method
VII. Withdrawal from the contract – applies to end consumers
1. Withdrawal from the contract if the buyer has collected the goods in a way other than in person at the seller’s premises (they were delivered by a transport service).
Pursuant to Law No 367/2000 of 14 September 2000, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods if the goods have been ordered otherwise than in person and have been delivered by any transport service. If the buyer chooses to withdraw within this period, the following conditions must be met:
a) Send a letter (preferably by email) with the text: “I want to unilaterally withdraw from the contract dated DD.MM.YYYY No. (invoice number) and request a refund of the amount paid for the goods to the account number:…………”. Date and signature.
b) Deliver the goods to the Seller’s address together with an enclosed copy of the above letter.
c) Goods sent and delivered back to the Seller’s address must be in their original undamaged packaging, preferably unpacked, not used, undamaged, complete (including accessories, warranty card, instructions, etc.) and with a copy of the proof of purchase. Do not send goods on COD – they will not be accepted. We recommend that you insure the goods. In the event of failure to comply with any of the above, the seller has the right to refuse the returned goods or to reduce the amount for which the goods will be accepted back proportionately.
d) If all of the above conditions for returning the goods are met, we will send you the money for the goods by bank transfer to your account within 30 working days of physical receipt of the goods. Cash or bank transfer cannot be provided. e) If any of the above conditions are not met, we will unfortunately not be able to accept the withdrawal and the goods will be returned at the seller’s expense. The seller is entitled to charge the buyer for any additional costs incurred.
2. Cancellation of the contract if the customer has collected the goods in person at the seller’s premises If the order has been accepted by any means offered by the seller (including e-shop) but has been processed in a bricks and mortar shop and the goods have been collected in person, the buyer is entitled to cancel the contract within 3 working days of receipt of the goods. If the buyer chooses to withdraw within this period, the following conditions must be met:
(a) Either he has the option to proceed as described in the previous paragraph 1, i.e. in writing and by post, or to deliver the goods together with a copy of the proof of purchase in person to the seller’s address.
b) Goods sent and delivered back to the Seller’s address must be in their original undamaged packaging, unpacked, not used, undamaged, complete (including accessories, warranty card, instructions, etc.) and with a copy of the proof of purchase. Please do not send goods on delivery, we recommend you to insure the goods. In the event of failure to comply with any of these requirements, the seller has the right to reject the returned goods or to reduce the amount for which the goods will be accepted back proportionally.
c) If all of the above conditions for returning the goods are met, we will send you the money for the goods by bank transfer to your account within 30 working days of physical receipt of the goods. Cash or bank transfer cannot be provided.
d) If any of the above conditions are not met, we will unfortunately not be able to accept the withdrawal and the goods will be returned at the seller’s expense. The seller is entitled to charge the buyer for any additional costs incurred.
VIII. Product information
The product information in the Seller’s e-shop is for illustrative purposes only and may differ in detail from the goods supplied.
IX. Payment terms
a) payment in cash at the time of purchase
b) payment in advance by bank transfer
d) cash on delivery (cash is collected from the customer by the carrier)
X. Terms of delivery
– Cash on delivery: The delivery of goods is made by means of the Czech Post’s Commercial Parcel service by cash on delivery or by another courier service. The customer takes delivery of the ordered goods and pays the purchase price to the courier. Payments are accepted exclusively in Czech currency. The delivery address must be located in the Czech Republic or the Slovak Republic.
XI. Warranty conditions
The warranty conditions for the goods are governed by the Seller’s Complaints Procedure.
XII. Final Provisions
These General Terms and Conditions are valid from 12.5.2008 and cancel all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without prior notice.
Complaints Procedure
All goods are subject to a statutory warranty period of 24 months from the date of sale (dispatch).
If the manufacturer has stipulated an extended warranty period for the goods, the goods are accompanied by a warranty card stating this.
The buyer is obliged to inspect the goods after receipt in order to identify any obvious defects.
In the event that a latent defect becomes apparent during the use of the goods, the Buyer is obliged to apply the warranty to the goods delivered by the Seller without undue delay and to inform the Seller of the defects found within 3 days.
Along with the claimed goods, it is necessary to present the proof of purchase, which is attached to the delivery of the goods.
The Buyer shall send the claimed goods together with the claim form (see the download box) and the proof of purchase by post to the address at the Seller’s registered office:
TANARE s.r.o., Mánesova 781, 252 28 Černošice, phone: +420 251 640 082